Communication and Persuasion
Lies Liars Learn
Lies—they are alive and well, and continue to become more pervasive and destructive in our...
The One-Call-Close Killer
Skip this if you are not a salesperson. If you do sell products or services,...
Conflict
Conflict starts as a disagreement. One person believes one thing opposite of the beliefs of...
HubPages Banned Me for Life
This is an actual amazing customer service situation. With some research, I found HubPages was...
The Golden Rule Has Disappeared
Whatever happened to the golden rule? It seems we have forgotten it. The Golden Rule...
What is a Conditioned Response?
When you hear the words, “Conditioned response,” you probably think of the person walking into...
Events and Trends and Roaches
Do you tend to overreact when faced with a new dilemma or issue? I did—until...
Five Magic Words to Make People Like You
When you meet someone new, you want them to like you. You want them to...
Customer Service with Prospects and Customers
You Begin as a Prospect You walk into a store as a prospective customer, a...
Chasing the American Dream: The American Dream Falls Victim to Insomnia
We need to revive The American Dream. We need to lower the cost of child...
Conflict Disguised as Agreement—the Yeah But
Conflict disguised as agreement Beware the dreaded “Yeah But.” What’s a “yeah but?” It’s the...
Facebook and Social Media
In an earlier article titled "Pick a Side," I said social media thrives on conflict....
Pulling Out All the Stops
This is just a short, cute one. Not a ton of persuasion or communication here—other...
Only Yes or No: Questions Allowing Only “Yes” or “No” Answers
Poison in the Dog Food? Do You Always Put Poison in the Dog Food Some...
Common Sense is Not So Common
More people than ever are talking about common sense. Many of them have no clue...
Keep an Open Mind
I see and hear distorted facts everywhere. Keeping an open mind is close to impossible...
Customer Service? Do It Yourself!
Our communication skills are dying! Why? Because of "Do It Yourself," cell phones, and social...
